FAQ

Good to know

Questions guests ask us

What time are check-in and check-out?

Check-in starts at 14:00 and check-out is until 11:00. Early arrival or a late departure can usually be arranged if you let us know a day ahead.

How old do I need to be to enter the casino?

You must be 18 or older. Everyone is asked for valid photo ID (passport, national ID card or driving licence) at the casino door, hotel guests included.

Is the casino open to people who are not staying at the hotel?

Yes. Visitors aged 18+ are welcome with ID. Hotel guests get free entry and a welcome drink at the casino bar.

Is there a dress code in the casino?

Smart casual. Shorts and flip-flops are fine by the pool, but not on the casino floor after 20:00.

Can I set limits or self-exclude from the casino?

Yes. Speak to any casino host or the duty manager. Visit limits and self-exclusion are arranged in private and take effect straight away.

Is breakfast included?

Breakfast is served from 07:00 to 10:30 in the coffee house and is included in most rates. Your booking confirmation says which rate you have.

Do you have accessible rooms?

Two Courtyard Doubles on the ground floor have step-free access and a roll-in shower. The lift reaches every floor, including the roof terrace.

Can you arrange an airport transfer?

Yes. A private car costs €35 each way for up to three guests. Send us your flight number and we will meet you at arrivals.

Is parking available?

There are a few underground spaces at €15 per night. They go quickly in summer, so please reserve one with your room.

What is the cancellation policy?

Flexible rates can be cancelled free of charge up to 48 hours before arrival. Non-refundable rates are charged when you book.

Still wondering about something? Ask the front desk